Question 1

What payment method do you accept?

Accepted Answer

We offer a variety of convenient payment methods to suit your needs. We accept: Major credit cards: Visa, Mastercard, etc. Google Pay and Apple Pay: On supported devices and browsers. Cryptocurrencies: Over 300 accepted, including Bitcoin, Ethereum, and many more.

Question 2

How does Doprax billing work?

Accepted Answer

Doprax works like a prepaid wallet: you add credit, and your running services draw it down automatically. There is no invoice to settle at the end of the month — you top up again when you need more. Two kinds of cost come out of the same wallet: Plan cost: the fixed price of your service (CPU, RAM and storage). It accrues from the moment a service becomes active and posts to your ledger in daily batches. Usage cost: what you actually consume, such as outbound traffic beyond your plan's monthly allowance, or the storage your snapshots use. Stopping a service does not stop its plan cost — a stopped machine still holds its disk, IP address and capacity. Delete the service to stop the cost. Available balance is the number to watch: your wallet balance minus charges that have accrued but not yet posted. It decides whether your services keep running.

Question 3

How does the pricing for Doprax App Spaces work?

Accepted Answer

At Doprax, our pricing is based on the resources allocated to your app spaces. You can choose from different app space types with varying levels of CPU, RAM, disk space, and bandwidth. The pricing is transparent and based on a monthly subscription model, allowing you to easily budget and scale as needed.

Question 4

Do I need to pay for an app space even if I don't have any apps running?

Accepted Answer

Yes, the pricing for app spaces is independent of the number of apps running within them. App space pricing is based on the allocated resources and ensures that you have dedicated capacity available for your applications at all times. Even if you don't have any apps running, your app space is reserved exclusively for your use.

Question 5

What happens if I run out of credit on my account?

Accepted Answer

Doprax warns you by in-app notification and email as your balance gets low, and again when it is nearly gone. If your available balance reaches zero, all of your services — virtual machines, container apps and anything else you are running — are frozen: they stop, and they stop accruing new charges, but your data is still intact. Frozen services are then queued for permanent deletion, usually carried out within 24 hours. Add credit before that and your services are restored automatically, data included, as soon as your available balance is back above $2. Once a service has actually been deleted it cannot be recovered.

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Questions about our pricing

What payment method do you accept?

How does Doprax billing work?

How does the pricing for Doprax App Spaces work?

Do I need to pay for an app space even if I don't have any apps running?

What happens if I run out of credit on my account?

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